Listing clean-up
Opening hours, holiday hours, menus, photos, booking links and categories corrected on Google, Yelp, Tripadvisor and Apple Maps, so nobody turns up to a locked door.
Online Reputation Management for RestaurantsOnline reputation managementfor restaurants diners trust.
Online reputation management for restaurants keeps your Google, Yelp and Tripadvisor profiles accurate, your review replies prompt and your local press working for you, so people choosing where to eat see the restaurant you actually run.
WHAT YOU GET
Listing clean-up, a weekly review reply routine and a monthly reputation review.
HOW IT'S PRICED
Reputation Management starts from $3,500 a month.
WE DON'T PROMISE
Deleted reviews or a set star rating. Platforms and diners decide.
The idea
Diners read your reviews before they read your menu, so the way you answer them is part of the meal.
Most restaurant reputations are made in small moments. A slow Friday service turns into a two-star review, and the reply it gets, or the silence it gets, is what the next hundred readers judge you on. Online reputation management for restaurants is the habit of handling those moments well and making sure the good nights are just as easy to find.
We don’t fake any of it. No bought reviews, no review gating and no anonymous replies posing as guests. We help you ask happy diners at the right moment, answer critics the way a good host would, and earn local coverage that gives searchers a fuller picture than a star average ever can.
What we handle
Restaurant reputation work, done every week
Six jobs that most owners know matter and few have time for between the pass and the books.
Review replies
Personal replies to new reviews, written in your voice. Praise gets a specific thank you. Complaints get an apology where it’s due and an offer to talk offline.
Review requests
A simple way to ask satisfied guests for a review after their visit, through receipts, table cards or booking follow-ups, within each platform’s rules.
Problem reviews
A calm plan for unfair or false reviews, including flagging content that breaks platform policy and drafting a public reply that doesn’t start a fight.
Local press
Pitches to food writers, city guides and neighbourhood newsletters when there’s real news: a new chef, a seasonal menu, a reopening or a charity night.
Monitoring
Alerts for new reviews, social mentions and press, plus notes for your kitchen and floor teams when the same complaint shows up twice.
89%
Diners expect you to answer
BrightLocal’s Local Consumer Review Survey 2026 found 89% of US consumers expect business owners to respond to reviews. Half of respondents said generic, templated replies put them off, so a copy-and-paste thank you won’t do the job.
Source: BrightLocal Local Consumer Review Survey 2026How it runs
From first audit to a steady weekly routine
Most restaurants are on the routine within the first month. After that, it runs in the background while you run service.
- AuditWe read your last six months of reviews on every platform, check each listing for errors and list the themes diners keep raising, good and bad.
- FixListings get corrected, older reviews worth answering get a reply, and we agree a tone of voice and a list of topics that always come straight to you.
- RoutineEach week we reply to new reviews, flag anything that breaks policy and send you a short note on what the floor or kitchen team should hear.
- EarnWhen you have a story, we pitch local food and lifestyle press so a search for your name shows articles as well as star ratings.
- ReviewA monthly review covers rating trends, reply times, coverage, open issues and the priorities for the month ahead.
FAQ
Online Reputation Management for Restaurants: common questions
What is online reputation management for restaurants?
It’s the ongoing work of keeping your listings accurate, replying to reviews, asking happy guests for feedback and earning local coverage, so people searching for somewhere to eat see a fair picture of your restaurant.
Can you remove bad reviews?
We can’t remove honest reviews and we won’t promise to. We can flag reviews that break a platform’s policy, such as spam or reviews from people who never visited, and the platform makes the call.
Do you write reviews or pay for them?
No. Fake and incentivised reviews break platform rules and put your listing at risk. We help you ask real guests at the right moment instead.
Who approves the replies?
You do, at first. Once we’ve agreed a tone and a list of topics that always come to you, such as allergy complaints or comments about named staff, most replies can go out the same day.
How much does it cost?
Reputation Management starts from $3,500 a month. Groups with several locations get a quote based on review volume. Full details are on our pricing page.
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Explore ai search visibilityWant diners to see the restaurant you actually run?
Send us your restaurant’s name and locations. We’ll look at your listings and recent reviews and tell you what we’d fix first.